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FAQs

Q. Why toys from Toyroom?

A. At Toyroom, “children” are the centre of all are decisions. Hence, we ensure our products are made from natural material that are sustainable, eco-friendly and above all safe for kids. Each toy has been carefully designed to be fun & engaging, and focus on different learning attributes/skills at different age groups starting from infancy to 8 years.

Q. What are the various types of toys that Toyroom Offers?

A. We focus on ensuring our Toys are most importantly fun for kids. While being super open ended and fun, we also try and ensure they help kids pick up important life skills in a tacit way to ensure it doesn’t take the fun out of the learning!

 Q. How are wooden toys better than plastic toys?

A. Plastic toys can be harmful, especially for small children as they usually contain BPA, Lead and Phthalates, Mercury etc. Research shows exposure to these can cause multiple health related issues like onset of early puberty, learning disabilities, attention deficit and growth of cancerous cells, to name a few. Wooden toys are a much safer choice and most wooden toys tend to promote skill development in children in terms of sensory skills, fine and gross motor skills. Wooden toys are also much more durable and longer-lasting in comparison with plastic toys.

 Q. Aren’t wooden toys getting replaced by Plastic and Screen-based toys?

A. Wooden toys as a category is reviving globally with more and more parents across Europe, America and Australia moving from unsafe plastic toys to wooden toys, which are natural, safe and promote learning for their child.

Q. How long does it take to ship and deliver the toy?

A. We endeavour to ship ordered products typically within 2 working days of order placement and confirmation. Upon successful shipment of an order, we will send you the details of the consignment to allow you to check the status of your order. The typical delivery date shall be within 10 days of shipping and in some cases 12-15 days (Please see shipping and returns policy for details)

Q. How can I track my order?

A. In most cases your order will be delivered within 10 or at most 12-15 days from shipping. In some cases, if there is an exigency, we will proactively call/email and let you know. In the rare case that you do not hear from us, please email us at info@toyroom.in.

Q. What is Toyroom’s return policy?

A. If you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, please get in touch with the customer service at info@toyroom.in to register the reason for returning your order within 48 hours of accepting delivery of such order. Upon verifying the authenticity of your claim, we will determine if your order may be returned. If your order is eligible for returns, then please follow the instructions for order return.

Q. Is the payment option on Toyroom website safe?

A. Toyroom provides safe and secure payment option and has a tie-up with several leading payment gateways to enable payment by Netbanking, UPI, Credit Cards and Debit Cards and Wallets.

Q. Is Cash-on-Delivery option available ?

A. Yes. Cash-on-Delivery option is also available but at an additional cost to the customer.